Frequently Asked Questions
Find answers to common questions about our products, ordering, and services.
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Ordering & Shipping
Standard shipping takes 3-5 business days within the continental US. Express shipping (1-2 days) is available for an additional fee. International shipping varies by destination, typically 7-14 business days.
Yes! We offer free standard shipping on all orders over $300 within the continental United States.
Once your order ships, you'll receive an email with a tracking number. You can also view your order status in your account dashboard.
Yes, we ship to most countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Product & Quality
Every product comes with a Certificate of Analysis (COA) that details the purity, molecular weight, and other specifications. You can download COAs from our website or request them via email.
All products undergo rigorous third-party testing in ISO-certified laboratories. We batch-test every production run and maintain detailed quality records for full traceability.
Most products should be stored at -20°C or below in a dry environment. Specific storage requirements are listed on each product page and on the COA. Always refer to the product-specific guidelines.
Yes, we offer custom synthesis services for specialized compounds. Please contact our sales team with your requirements for a quote and timeline.
Returns & Refunds
Due to the nature of our products, we cannot accept returns of opened or used items. Unopened items may be returned within 14 days of delivery for a full refund. Custom-synthesized products are non-refundable.
Please contact us immediately with photos of the damaged product and packaging. We’ll arrange for a replacement or full refund.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.
Account & Billing
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for orders over $1,000.
Absolutely. All payments are processed through PCI-compliant payment gateways. We never store your credit card information on our servers.
Yes, you can securely save payment methods in your account. All saved payment methods are tokenized and handled by our payment processor.
Still have questions?
Our team is ready to help with any questions about our products or services.
Contact Support